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Terms & Conditions

• Same-day deliveries may be possible for Sydney metro areas if placed before 1.30 pm and Perth and Adelaide metro areas if placed before 10 am and by request only (subject to stock availability). Same day delivery fee is applicable
• Deliveries can only be made to regional towns with street addresses, not remote properties. Please be aware that the delivery may take 1-2 days extra as it is being delivered to a regional location
• Snowgoose office is open during business hours, Monday through to Friday only - deliveries are not possible on weekends or public holidays
• Specific delivery times cannot be guaranteed
• Please note that if our couriers need to redeliver the hamper due to the recipient not being home on the delivery day and we are not able to leave at the door or the incorrect delivery address, a re-delivery fee will be charged. This cost is subject to the delivery area. Our customer service team will contact you if this is the case
• A multiple-item is more than one item delivered to the same person at the same address at the same time
• All prices include GST where applicable
• All imagery is for illustrative purposes only
• It is the responsibility of the client to ensure all delivery information is correct
• Whilst all endeavours are made to deliver by the date requested, Snowgoose takes no responsibility for goods that are delayed due to unforeseen circumstances. Due to courier routes, daily demand and traffic, specific delivery times can only be our best estimate. Late delivery does not constitute a failure on behalf of Snowgoose and does not entitle cancellation of an order. While all care is taken, Snowgoose takes no responsibility for goods that are lost, damaged or stolen after delivery has taken place
• Snowgoose takes no responsibility for the condition of goods that are onforwarded after the original delivery has been completed. Please note that due to the fragile and perishable nature of the product, goods are designed to be consumed within 48hrs of receipt. Goods on-forwarded after this period are at the recipient's own risk and Snowgoose takes no responsibility for any deterioration that may occur due to poor handling, lack of refrigeration or goods that have reached their natural shelf life
• It is the responsibility of the client to ensure all proper food handling regulations are met when on-forwarding goods to the general public
• Non-delivery due to inaccurate information or unforeseen circumstances will be charged as per the agreed prices
• Goods requiring re-direction to an alternative address will incur an additional delivery charge. Futile delivery due to an inability to gain access to the premises resulting in a new delivery will incur an additional delivery fee
• CANCELLATION POLICY
• If you have placed your order and decide that you do not wish to proceed with the delivery, with notice we will refund you fully if your hamper has not been sent to production or dispatched. All refunds processed will be credited back to the original credit card or Paypal account used to purchase the order
• If your order has been made by our production team but not shipped, we reserve the right to charge a cancellation fee to cover any costs for our team to make your hamper, administration and packing for shipping of the order
• SALE OF LIQUOR
  NSW Liquor Act 2007: It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. We support the responsible service of alcohol. Packaged Liquor Licence No: LIQP770017305