Terms & Conditions

All gift boxes are subject to stock availability. If, due to unforeseen circumstances it’s necessary to substitute an item, Snowgoose guarantees that such substitution will be of equal or higher value.
Snowgoose office is open during business hours, Monday through to Friday only - deliveries are not possible on weekends or public holidays.
Deliveries can only be made to regional towns with street addresses, not remote properties. Please be aware that the delivery may take 1-2 days extra as it is being delivered to a regional location.
Specific delivery times cannot be guaranteed.
Please note that if our couriers need to redeliver the hamper due to the recipient not being home on the delivery day and we are not able to leave at the door or the incorrect delivery address, a re-delivery fee will be charged. This cost is subject to the delivery area. Our customer service team will contact you if this is the case.
A multiple-item is more than one item delivered to the same person at the same address at the same time.
All prices include GST where applicable.
It is the responsibility of the client to ensure all delivery information is correct.
Whilst all endeavours are made to deliver by the date requested, Snowgoose takes no responsibility for goods that are delayed due to unforeseen circumstances. Due to courier routes, daily demand and traffic, specific delivery times can only be our best estimate. While all care is taken, Snowgoose takes no responsibility for goods that are lost, damaged or stolen after delivery has taken place.
Snowgoose takes no responsibility for the condition of goods that are on-forwarded after the original delivery has been completed. Please note that due to the fragile and perishable nature of the product, goods are designed to be consumed within 48hrs of receipt. Goods on-forwarded after this period are at the recipient's own risk and Snowgoose takes no responsibility for any deterioration that may occur due to poor handling, lack of refrigeration or goods that have reached their natural shelf life.
It is the responsibility of the client to ensure all proper food handling regulations are met when on-forwarding goods to the general public.
Non-delivery due to inaccurate information or unforeseen circumstances will be charged as per the agreed prices.
Goods requiring re-direction to an alternative address will incur an additional delivery charge. Futile delivery due to an inability to gain access to the premises resulting in a new delivery will incur an additional delivery fee.
All imagery is for illustrative purposes only.

Cancellation Policy

If you have placed your order and decide that you do not wish to proceed with the delivery, with 48 hours notice prior to the delivery date we will refund you fully if your hamper has not been sent to production or dispatched. All refunds processed will be credited back to the original credit card or Paypal account used to purchase the order.
If your order has been made by our production team but not shipped, we reserve the right to charge a cancellation fee to cover any costs for our team to make your hamper, administration and packing for shipping of the order.

Delivery Protection Terms and Conditions

Delivery Protection Coverage:
What is Covered: Delivery Protection covers instances where a delivery cannot be completed due to:
- The recipient being unavailable at the provided address.
- We are unable to gain safe access to a secure delivery location (e.g., locked gates, restricted access buildings).
- We deem it unsafe to leave the hamper unattended at the delivery address.
In these instances, we will arrange a re-delivery for your recipient at no additional cost.

Exclusions:
Incorrect Addresses: Delivery Protection does not cover deliveries where an incorrect or incomplete delivery address is provided by the customer. The customer is responsible for ensuring the accuracy of the delivery address.

Re-delivery Process:
If a delivery cannot be completed due to a covered reason, we will attempt to contact the sender to arrange a suitable re-delivery time.
Re-delivery will be scheduled as soon as possible, subject to courier availability. We will make reasonable attempts to redeliver on the same day, but this is not guaranteed.
If a re-delivery is required, we will make one further delivery attempt at no additional cost. If the second attempt is unsuccessful, additional charges may apply.
If we are unable to contact the customer, after a reasonable amount of time, the hamper may be returned to our store.

Purchase and Validity:
Delivery Protection must be purchased at the time of placing the order.
Delivery Protection is valid only for the specific delivery associated with the order.

Australian Consumer Law:
These terms and conditions do not exclude, restrict, or modify any rights or remedies available to you under the Australian Consumer Law (ACL), which cannot be excluded, restricted, or modified.

Contact Us:
If you have any questions about Delivery Protection, please contact our friendly customer service team at 1300 459 837.

Sale of Liquor

SW Liquor Act 2007: It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. We support the responsible service of alcohol. Packaged Liquor Licence No: LIQP770017305

Fresh Gift Group Pty Ltd trading as Snowgoose

9 Holbeche Road Arndell Park, NSW 2148, Australia