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Terms & Conditions

• Same day deliveries may be possible for Sydney, Perth and Adelaide metro areas, if placed before 10am and by request only (subject to stock availability). This will incur a late fee of $10.00 + GST on top of regular freight prices
• Available for Sydney, Perth & Adelaide Metro deliveries only. Deliveries placed after 4pm for next day delivery will also be subject to our late fee of $10.00 + GST
• Deliveries can only be made to regional towns with street addresses, not remote properties. Please be aware that the delivery may take 1-2 days extra as it is being delivered to a regional location
• Snowgoose office is open during business hours, Monday through to Friday only - deliveries are not possible on weekends or public holidays
• Specific delivery times cannot be guaranteed
• Please note that if our couriers need to redeliver the hamper due to recipient not being home on the delivery day and we are not able to leave at the door, a re-delivery fee will be charged. This cost is subject to delivery area. Our customer service team will contact you if this is the case
• A multiple item is more than one item delivered to the same person at the same address at the same time
• All prices include GST where applicable
• All imagery is for illustrative purpose only
• It is the responsibility of the client to ensure all delivery information is correct
• Whilst all endeavours are made to deliver by the date requested, Snowgoose takes no responsibility for goods that are delayed due to unforeseen circumstances. Due to courier routes, daily demand and traffic, specific delivery times can only be our best estimate. Late delivery does not constitute a failure on behalf of Snowgoose and does not entitle cancellation of an order. While all care is taken Snowgoose takes no responsibility for goods that are lost, damaged or stolen after delivery has taken place
• Snowgoose takes no responsibility for the condition of goods that are on forwarded after the original delivery has been completed. Please note that due to the fragile and perishable nature of the product, goods are designed to be consumed within 48hrs of receipt. Goods on-forwarded after this period are at the receivers own risk and Snowgoose takes no responsibility for any deterioration that may occur due to poor handling, lack of refrigeration or goods that have reached their natural shelf life
• It is the responsibility of the client to ensure all proper food handling regulations are met when on-forwarding goods to the general public
• Non delivery due to inaccurate information or unforeseen circumstances will be charged as per the agreed prices
• Goods requiring re-direction to an alternative address will incur an additional deliver charge. Futile delivery due to an inability to gain access to the premises resulting in a new delivery will incur an additional delivery fee
• CANCELLATION POLICY
• If you have placed your order and decide that you do not wish to proceed with the delivery, with notice we will refund you fully if your hamper has not been sent to production or dispatched. All refunds processed will be credited back to the original credit card or Paypal account used to purchase the order
• If your order has been made by our production team but not shipped, we reserve the right to charge a cancellation fee to cover any costs for our team to make your hamper, administration and packing for shipping of the order

Terms & Conditions for Snowgoose Competitions & Promotions

Eligibility

• Entry into the Promotion is only open to Eligible Entrants during the stated Promotional Period. An ‘Eligible Entrant’ is an individual who is an Australian resident aged 18 years and over who permanently resides in Australia
• All entries and information collected become and remain the property of Snowgoose Gift Boxes (Snowgoose). Entrants agree to the reproduction of their names and entry or entries on Snowgoose social media and other communication mediums at the discretion of Snowgoose
• To enter, individuals must purchase a Snowgoose Hamper and at the checkout, answer the competition question in 25 words or less. Incomplete, offensive or indecipherable entries will be deemed invalid
• This is a game of skill. Chance plays no part in determining the winner. Entries will be judged, based on creative merit, with the winning entry being chosen as the most creative comment. The judge/s will be appointed by Snowgoose. The judges’ decision is final and binding on all who enter, and no correspondence will be entered into. Snowgoose reserves the right to disqualify and remove any entry from public viewing if Snowgoose deems the entry defamatory, offensive or may damage the reputation or goodwill of Snowgoose
• Prize is one (1) Snowgoose Hamper, and the delivery of said prize to a valid Australian address, as per Snowgoose’s regular delivery conditions. The Prize is not transferable or redeemable for cash. The winner will be announced on the Snowgoose Facebook page and the delivery of the Prize will be organised with the winner offline. Snowgoose will request the winner to provide contact details via offline message. If the winner declines the Prize or is not contactable within 48 hours of completion of the Promotion, it is at Snowgoose’s complete discretion to award the Prize to another valid entrant

General Terms & Conditions

• Information on how to enter forms part of the terms and conditions of entry
• Participation in the Snowgoose WIN a Snowgoose Hamper Promotion (Promotion) is deemed acceptance of these terms and conditions
• Any entry not complying with these terms and conditions is invalid
• The promoter is Fresh Venture Group, T/A Snowgoose Gift Boxes ABN 62 131 354 919, Suite 220, 79 Longueville Road, Lane Cove NSW 2066, phone no. 1800 803 570
• Any questions, comments or complaints regarding the Promotion should be directed to [email protected]
• One draw will be conducted for all entries received during the Promotion
• Snowgoose is not responsible for any computer interruption or failure that may affect an entry
• To the full extent permitted by law, the Promoter will not be liable for any loss, damage, claim, cost, expense or personal injury suffered or sustained (including but not limited to, that caused by any person’s negligence) by any Entrant in connection with the Promotion or Prize
• If the Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of Snowgoose, Snowgoose reserves the right, in its sole discretion, to the fullest extent permitted by law, subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Promotion, as appropriate