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Delivery Information

We deliver our Snowgoose fruit gift boxes from Monday to Friday Australia wide. All orders are freshly packed and dispatched for timely delivery. Our standard delivery cut-off time is 4pm AEST on the day before your delivery is required. Delivery lead time will vary depending upon your location.

Delivery and office hours

Deliveries are available in Australia only and are not possible on weekends or public holidays. Our Snowgoose office is open Monday to Friday during business hours.

While we take enormous care, Snowgoose takes no responsibility for goods that are lost, damaged or stolen after delivery has taken place. Any re-deliveries that occur due to incorrect address details, or if the recipient is unavailable for delivery, will incur an additional delivery fee.

Cancellations

All cancellation of gift orders must be received no later than 48 hours prior to delivery. We do not accept cancellations under any circumstances once the gift has left our premises.

Delivery times

We make every endeavour to deliver your experience by the requested date. However, Snowgoose takes no responsibility for goods that are delayed due to unforeseen circumstances. Due to courier routes, daily demand and traffic, specific delivery times can only be our best estimate. Late delivery does not constitute a failure on behalf of Snowgoose and does not entitle cancellation of an order.

For further information on deliveries in specific cities, please click on the following links - Sydney, Adelaide, Brisbane, Melbourne, and Perth.

Resolutions

It is the responsibility of the customer to inform Snowgoose if there is a problem with your purchase. Should you have any problems relating to your purchase, please contact us within five days of delivery or expected delivery of your goods, at which time we will attempt to resolve your issue within a reasonable period of time. We cannot guarantee resolution of issues bought to our attention after this five day period.

Safe delivery of hampers

Please note that while we can request a driver call upon approach, we cannot guarantee this will occur. In addition, we cannot arrange specific delivery times with recipients as it does depend on when the driver is in a specific area on the day. Goods will be left at the front door if the recipient is not home unless specified otherwise. Goods that cannot be left safely may incur an additional delivery fee.

Terms and conditions

All gift boxes are subject to stock availability. If, due to unforeseen circumstances it’s necessary to substitute an item, Snowgoose guarantees that such substitution will be of equal value. Customers will be notified of any changes.

In accordance with standard business practices, receipts will not be issued unless requested.